Privacy Policy
At Wizard Slots Casino, we are committed to safeguarding your personal data and maintaining the highest standards of transparency and security in everything we do. We process all information responsibly, in accordance with applicable laws, and only collect what is necessary to deliver a safe, enjoyable, and compliant gaming environment.
Information We Collect
We collect information that you provide directly to us when you register an account, make a deposit, withdraw funds, or contact our support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with legal and regulatory obligations, we also require identity verification documents such as a passport, driving licence or utility bill.
In addition to the data you give us, we automatically collect certain technical information whenever you visit or use our website. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. We may also receive information about you from third-party identity verification and anti-fraud providers when you open an account or request a withdrawal.
How We Use Your Information
We use the personal data we collect to create and manage your gaming account, process transactions, provide customer support, and ensure the security of our platform. This includes age and identity verification, responsible gambling monitoring, fraud prevention, and meeting our licensing requirements with the UK Gambling Commission.
Where you have given us specific consent, we may also use your contact details to send you personalised offers, bonus notifications, game updates and marketing communications that we believe will be of interest to you. You can change your marketing preferences or withdraw consent at any time through your account settings or by contacting customer support.
Sharing and Disclosure of Data
We do not sell your personal data to third parties. We may share it with carefully selected service providers who help us operate our business. These include payment processors, identity verification agencies, marketing partners, hosting providers and professional advisers. All third parties are contractually obliged to keep your information secure and to use it only for the purposes we specify.
We may also disclose your information where we are legally required to do so, for example to regulators, law enforcement agencies or authorised bodies in connection with anti-money laundering, responsible gambling or other legal investigations.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your preferences, to analyse how our service is used, and to deliver relevant content. Essential cookies cannot be disabled as they are necessary for you to move around the site and use its features.
You can manage non-essential cookies through the cookie consent tool we provide or via your browser settings. We also work with trusted analytics partners who help us understand visitor behaviour so we can improve our services. These partners may set cookies on our behalf in accordance with our instructions.
Data Security
We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing. These measures include secure socket layer (SSL) encryption, firewalls, access controls, and regular security reviews. While no system can guarantee complete security, we work continuously to maintain robust safeguards.
Your Rights Under Data Protection Law
You have several important rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of inaccurate data, to ask for erasure of your data in certain circumstances, and to object to or restrict particular types of processing. You may also request data portability where applicable.
To exercise any of these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within one month, or sooner where possible. If you are unhappy with how we have handled your request, you have the right to complain to the Information Commissioner’s Office.
Data Retention
We keep your personal data only for as long as it is necessary to fulfil the purposes set out in this policy or to meet legal and regulatory obligations. This period varies depending on the type of data and the activity it relates to. Once we no longer need the information, we securely delete or anonymise it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practice. The latest version will always be available on our website, and we will notify you of any material changes by posting a prominent notice or contacting you directly where appropriate. Continued use of our services after such changes constitutes your acceptance of the updated policy.
Contacting Us
If you have any questions, comments or concerns about this Privacy Policy or the way we handle your personal data, please contact our customer support team via live chat, email or the contact form available on our website. We aim to resolve any issues promptly and transparently.